In arguably the least surprising news of the week, TalkTalk has, once again, been named the UK's worst internet service provider (ISP) in terms of the sheer number of complaints over its broadband service in the last quarter of 2017.
That's according to Ofcom in its latest report, which show that TalkTalk received 31 complaints per 100,000 customers. In comparison, BT and Plusnet had 27, while Virgin Media had 14 and EE had 12. Sky was the least complained about broadband provider with a mere seven complaints.
TalkTalk was panned for having faults in its service, provisioning issues and for its handling of complaints.
The company also had the most complaints related to the delivery of its landline services, with 23 per complaints per 100,000 customers. Plusnet and the Post Office weren't too far behind, though, scooping up 21 complaints per 100,000 each. Again Sky was the winner in this category with six complaints.
When it comes to broadband delivery, TalkTalk has been the frontrunner in collecting the most complaints for the second quarter in a row, while both BT and Plusnet have also recurrently failed to win the approval of their customers.
"These figures give people the information they need to shop around and compare providers' performance," said Jane Rumble, Ofcom's director of consumer policy.
But Rumble also noted the negative results of TalkTalk and other should prompt the ISP to pull their socks up and improve their services.
"The scorecards also motivate companies to improve their performance, and we want to see them follow through on their promises to give customers better service," said Rumble.
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