Image sharing app Snapchat has pledged to scrap some parts of its controversial re-design after an online petition amassed almost 1.5 million signatures objecting to it.
The petition, which gained momentum last week, called on the company to bin the redesign and go back to the traditional format of the app that its users had become accustomed to.
Snapchat claimed that it rolled out the re-design in a bid to make the app easier to use and to implement a dedicated feed for news content.
However, users have roundly slammed the update, saying it makes the app complicated to use with, for example, the dedicated section for Snapchat stories being merged into the messaging column, making it harder to use.
"With the release of the new Snapchat update, many users have found that it has not made the app easier to use, but has in fact made many features more difficult," read the petition.
It continues: "There is a general level of annoyance among users and many have decided to use a VPN [virtual private networking] app, or are using other risky apps or steps, to go back to the old Snapchat as that's how annoying this new update has become."
Last week, Snapchat played down the petition. But on Wednesday, the company said it would issue a new update, while continuing to support some bits of the redesign.
Snap, which owns the app, responded to the petition by saying: "We hear you, and appreciate that you took the time to let us know how you feel. We completely understand the new Snapchat has felt uncomfortable for many."
Defending the redesign, it added: "By putting everything from your friends in one place, our goal was to make it easier to connect with the people you care about most.
"The new Friends page will adapt to you and get smarter over time, reflecting who you're most likely to be Snapping with at that moment. This same personalisation is also true of the new Discover, which will adapt to you the more that you use it."
Although Snapchat has refused to revert back entirely to the app's old design, it said it will create new tabs in "Friends and Discover" so that messages and stories are displayed separately.
"Beginning soon on iOS, and with Android in the coming weeks, we are introducing tabs in Friends and Discover, which will make it easier to find the Stories that you want, when you want them," it said.
"Once you receive the update, you'll be able to sort things like Stories, Group Chats, and Subscriptions, allowing you to further customise your own experience on the app."
The company added: "This new foundation is just the beginning, and we will always listen closely to find new ways to make the service better for everyone. We are grateful for your enthusiasm and creativity. We are very excited for what's ahead."
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