HP Inc has confirmed that it is recalling an estimated 50,000 laptops across the US and Canada over fears that the batteries could overheat and burst into flames.
The company announced the recall after its engineers found a battery fault, although it added that the risk isn't high.
A number of laptops have been affected by the fault, including the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.
"In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries," said the company.
According to HP, the batteries can overheat and potentially burst into flames: "These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected."
HP added that many of these laptops use built-in batteries, meaning the customer cannot simply remove and replace them. Instead, they need to be sent off for replacements to be installed.
"Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorised technician at no cost," it added.
As well as replacing hardware, the firm has also rolled out a software update.
"HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor," it added.
"Batteries affected by this recall should immediately be put into Battery Safety Mode. Battery Safety Mode is only applicable to HP products affected by this recall.
Customers can also use a validation process to see if their laptop needs the update. "If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted," said the firm.
"During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled."
"HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor. For more information please refer to the FAQs tab on this website."
Product recalls aren't exactly uncommon, and HP has been in this situation before. In 2016, the firm issued a similar request when it learnt that the Compaq Presario, Envy and Pavilions were a fire risk.
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