Google's problem-plagued Pixel 2 XL smartphone has yet another problem, according to the expensive device's users.
Reports are emerging from the Pixel Community Forum, via Android Police, that the edges of the screen don't always respond to touch properly, and disgruntled users have gone as far as producing a video to demonstrate exactly what they mean (below).
Orrin, an over-worked community manager at Google's forums, admitted that the company was looking into the claims:
Thanks for all the reports here, and to those that sent up additional info. The team has been investigating, and this will be addressed in a future OTA update.
The problem is, apparently, deliberate. Because the Pixel 2 and Pixel 2 XL have minimal bezels, Google designed it with the idea that it would protect the phone from accidental swipes. However, Google's implementation may have been heavy-handed.
It was more important for Google to get it out before the iPhone 8 and iPhone X appeared than to get it right
Considering the track record (and not inconsiderable price-tag) of what Google hoped would be a competitive rival to the iPhone, we're still struggling to comprehend that we're having to write another story about a Google Pixel bug.
Remember this is in addition to:
- The weird blue hue to the screen which is apparently deliberate but that they've ‘fixed' anyway;
- The screen burn, a term that we last heard in 2003;
- The black smearing, usually caused by a cheap panel being used, the weird flashes during locking and unlocking;
- The units which failed Quality Assurance and were sent out anyway;
- The units that made it to customers without Android installed;
- The random Android Auto crashes, the audio issues when recording video, the failure to detect a microphone in Google Assistant;
- The random snaps and crackles, the problems with portrait mode, and the fact that Google removed the "Keep Wifi on during sleep" option (remember that? seems like a world away now…).
All of these have persuaded Google to extend everyone's warranties in a bid to provide some peace of mind to current and would-be users (the latter, surely a rapidly declining constituency?).
to be on the safe side, then the rollout of the Pixel 2 and 2 XL at least vindicates our comments that they are too ruddy expensive and at most could be classed as one of the messiest rollouts of all time (Imma let you finish Google).
Sadly, it seems, that it was more important for Google to get it out before the iPhone 8 and iPhone X appeared than to get it right.
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