Logitech has backed down on its barmy plan to effectively brick customers' Harmony Link universal remote devices, instead offering the owners of the defunt devices a Harmony Hub.
The decision follows on from a global public outcry, which didn't exactly paint Logitech in a complimentary light.
Rory Dooley, the head of Logitech Harmony, claimed that he simply made an "honest mistake" and pledged instead to "do the right thing".
Originally, customers without a warranty were offered a 35 per cent discount on the replacement device, which costs between £120 and £280. But now Dooley has confirmed that if users send them a Harmony Link (now £89 on Amazon.co.uk), they'll send a Harmony Hub by return of post, even if the user has not registered as a customer.
Although it highlights the power that vendors of consumer Internet of Things (IoT) devices have over buyers, the offer has helped turn a major PR catastrophe for Logitech into a good deal for Harmony Link owners.
The Harmony Hub is a far more powerful piece of kit with a database of almost 300,000 devices. It can also act as an extender to the likes of Alexa, Google Assistant, Homey, and Smartthings. It can even control basic IoT devices, such as Philips Hue and LIFX.
The whole sorry saga of the Harmony Link was compounded when it was discovered that the words "class action lawsuit" were being blocked from Logitech's social media platforms, where users alighted to complain.
As you might expect, this all came to light because disgruntled users threatened Logitech with a class-action lawsuit. Fortunately, the company saw the light before the lawyers saw any cash.
Harmony Link users have until March next year before their devices are deliberately bricked.
Logitech's Harmony devices rely on the cloud - ie: someone else's computer - and by removing the device, which it believes is obsolete, it can save a fortune in storage and support.
Update 12/11/17: On the censoring of the words 'class action lawsuit', Logitech told us:
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