Intel is to blame for the recent problems afflicting the Surface Pro 4 2-in-1 - according to Microsoft. It claimed that the semiconductor giant's Skylake chips were to blame, rather than poor driver authoring on Microsoft's part.
But tech guru Paul Thurrott reports that the recent decision by Consumer Reports to stop recommending the Surface range because of its unreliability had nothing to do with the specific problems with the Surface Pro 4.
Thurrott's source claims that Satya Nadella met with Lenovo in late 2016 to ask how it was dealing with "Skylake issues". Lenovo's response was that, to its knowledge, there weren't any.
Nadella then began Microsoft's push towards ARM microprocessors, believing that Intel Skylake was at fault, and that AMD processors weren't up to the job.
In fact, it was the drivers and the story that Skylake was to blame was, says Thurrott, entirely made up by Microsoft engineers covering their own backsides.
Microsoft had already threatened to give Skylake-based machines a premature end-of-life until a public outcry forced them to backtrack.
Microsoft says that it does not accept the Consumer Reports findings that several models have "poor predicted reliability in comparison to most other brands" because they don't reflect changes made after "some quality issues" in early batches. This was caused in part, it claims, by having a production run it described as problematic.
"It's important for us to always learn more from our customers and how they view their ownership journey with our products," said a memo from Microsoft corporate vice president Panos Panay. He continued: "Feedback like this stings, but pushes us to obsess more about our customers."
The company also promises to "engage" with Consumer Reports in the hope of reversing its deselection.
All of this has, at least, brought us closer to some sort of ARM-Intel-Windows coming together, however, with promises that the Fall Creators Update of Windows 10 will have a proper emulator between Intel and ARM chips, with the possibility of the first "true" Continuum machine as a result.
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