TNT, the Dutch parcel delivery company, remains backed up with undelivered parcels as the company continues to struggle with manual processes brought in after the NotPetya malware attack last month - with the company unable to say when it will be able to bring its systems back online.
Crucial documents have been lost as a result of the malware, targeting Ukraine and believed to originate in Russia, leading to delays in cross-border shipments. Customers have been asked to re-submit documents that had been scanned-in to systems, which have been taken offline by the malware.
Furthermore, the company is unable to provide estimated delivery times to customers who have been waiting 25 days or more for "next day deliveries" - with customers shifting their business to rivals.
According to The Guardian, the company's East Midlands hub is "up to the ceiling" in undelivered parcels as staff grapple with much slower manual procedures, unable to retrieve electronic documents related to shipping locked up in the company's borked IT systems.
Last week in a warning to investors, TNT owner FedEx warned that the company could be permanently damaged as a result of the malware outbreak.
And frustration among customers is bubbling over.
One online commentator wrote: "As part of work we regularly receive packages via TNT (although we send with UPS), we were contacted yesterday about a consignment that should have been with us on the 4th, they are just now manually clearing it through customs although we had to supply documents as they had lost everything in the electronic system.
"They are having to read labels manually, find the recipient on Google and call them, if they don't have a number they have to send out a letter in the post."
Another wrote: "I use both TNT and FedEx but didn't know they were the same company. My experience since the cyber attack has been that FedEx tracking has remained unchanged but TNT is non existent. Couldn't the FedEx system, especially after all these weeks, been used to substitute for the TNT broken system?"
As a result of the chaos, customers have been defecting from TNT to rivals.
It comes a day after fast-moving consumer goods giant Reckitt Benckiser released its half-year results, which revealed a one per cent like-for-like decline in revenues - two per cent in the second quarter - which the company partly attributed to the impact of NotPetya at the end of June.
While the attack had much less impact on Reckitt Benckiser, it brought output grinding to a halt in a number of the company's factories for the best part of a week.
"On Tuesday 27 June many companies, including Reckitt Benckiser, were impacted by a new type of sophisticated cyber-attack. We believe the attack was focused on companies that do business with the Ukraine," claimed the company in its interim results report.
It continued: "Once activated, the virus was able to avoid many of the measures in place to prevent its spread. As a consequence it rendered many systems and servers, using a certain operating system, inoperable very quickly.
"Systems were recovered progressively from 3 July. By 11 July most of our manufacturing sites were producing close to normal capacity. There are, however, a number of activities which will take until the end of August to complete in full and we continue to face some operational disruption.
"Key impacts have been reduced factory operations, delayed shipping and invoicing, and in some circumstances, lost sales. We believe we have materially quantified the impact of this cyber-attack on our trading. The recovery is however ongoing.
"Reckitt Benckiser has significant cyber security measures in place. With attacks becoming ever more sophisticated in nature, we are reviewing what further measures can be implemented to minimize both the likelihood and potential impact of any future attacks."
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