EE, the mobile operator originally called Everything Everywhere when it was formed from the merger of T-Mobile and Orange, has admitted to a 4G network outage across the UK this morning.
The claims that, at the time of writing, the problem has been cleared up and that customers should no longer be experiencing network connection difficulties.
However, it came after EE customer, not surprisingly, flocked to Twitter to complain about the problems - with some claiming that the outage started late last night.
@EE My 4G has been down since last night. Pi****g me right off. Thank God I'm out of my contract and it's just rolling at the moment.— Nurul Hussain (@NurulHussain17) May 16, 2017
No 4G since last night @EE , it's driving me crazy! Any idea when it'll be back up and running?— sam edwards (@ghirly) May 16, 2017
@EE when is 4G going to be working? Am I going to receive any compensation for lack of service?? I'm paying for a serving I'm not getting— Louise (@cute_aggression) May 16, 2017
The outages have been confirmed by the Down Detector website, which indicates that the connectivity issues are affecting customers across the whole of the UK and that the outages began around 6am this morning. Many EE users complained that they hadn't had 4G access to the internet since Monday evening.
Initially, EE advised customers that it was "aware of a data issue affecting 4G connectivity" and that "voice and 4G are unaffected", but many claimed that they were also unable to access 3G connections, too.
EE claimed that full service was restored at around 10.45am today, adding in a statement: "We had a data issue affecting some internet services for some of our customers on 4G. Phone calls and text messages were unaffected, and some internet services continued to work as usual. We apologise for any inconvenience caused."
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