NatWest and the Royal Bank of Scotland (RBS) apps stopped working for several hours today following yet-another IT glitch at the bank that left customers unsure of whether their bank transfers had been made.
Angry customers flocked to social media network Twitter to complain about the problems, with many suggesting that the money that they were attempting to transfer had left their account but had not yet reached their intended recipient.
Several hours ago, NatWest tweeted: "We are aware of some issues with completing transfers on accounts, we are working hard to fix this. Sorry and thank you for our patience".
One customer tweeted that they had transferred money to their HSBC account but that it hadn't arrived. "Hope you will pay for my overdraft charge when bills come out and there's no money," the tweet said.
NatWest responded by stating: "Please be assured that no customers will be left out of pocket due to this".
Now, an RBS spokesperson has given an update to the situation. In a statement to V3, they said: "Our mobile apps and online banking are now running as normal and delayed payments are starting to credit customer accounts. We apologise for the inconvenience caused".
However, on Twitter the organisation is still telling customers it is experiencing delays.
This is the latest in a long line of IT issues that have plagued RBS and its NatWest subsidiary over the past five years.
Last year, customers complained that their RBS cards had stopped working. RBS claimed that the problem ‘only' affected 10 per cent or so of its customers.
The Bank reportedly extracted compensation from its supplier, CA Technologies, over the 2012 outage, which cost it £56m in fines and around £125m to fix.
In 2015, it suffered further downtime, which was attributed to a distributed denial of service attack.
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