The Government Digital Service is looking for a service manager to ‘own and develop a vision' for Gov.UK Verify, the online identity assurance system.
According to the job post, the service manager will have the task of running and continuously improving what it calls "a world-class digital service based on user needs". The successful candidate will provide direction for multi-disciplinary teams who want to improve the way government interacts with users via the smarter use of technology.
The successful candidate will work with identity providers and other suppliers to ensure that their products are successfully integrated, that regulatory compliance is maintained and that supplier relationships are managed.
They will also promote the growth of Verify and assist civil service colleagues who want to use Gov.UK Verify as a means of assuring the identity of users for their services.
"We're looking for someone who's experienced in the digital transformation of organisations," the job advert states.
"You'll be guided by the fundamental principles of putting user needs first, focusing on delivery and outcomes over process, and being open and transparent. Success for you means coaching others to deliver at the very best of their abilities".
Candidates will be expected to offer experience of:
- Leadership within successful design, delivery and operation of high quality products and services;
- Co-ordinating self-organising agile teams;
- Gathering, analysing and using user insight and performance data to develop and operate digital services; and,
- Managing the expectations of stakeholders with conflicting needs and demands.
They must also have been responsible for assessing risks and managing budgets, and have a track-record of championing agile delivery principles and methods.
The role is a fixed-term two year full-time contract, with a salary of up to £70k on offer. The closing date for applications is 28 March 2017.
The hunt for a new service manager comes as HMRC and GDS have allegedly been involved in a 'turf war' around online identity assurance.
HMRC's programme director Mike Howes-Roberts published a blog post which initially stated that HMRC would not use GDS's Gov.uk Verify system, and instead develop their own solution in house.
The department then backtracked and edited the blog post to suggest it would continue using Verify for the single identification service for individuals, but that its own in-house service will complement the Verify service for businesses.
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