EDF Energy customers may be facing surprise bills after V3 sister site The INQUIRER discovered that some of its smart meters have been failing to send data since last November.
The problem stems from a faulty firmware update released last November 5th, that EDF tells us has affected a 'lot' of smart meter customers.
The meter is supposed to sync with the paired electricity meter using Zigbee. This is meant to upload meter reading at regular intervals over GSM using a SIM card. However, this has been failing to pass the information on, meaning EDF is being told by customers' meters there is zero gas being used.
It is, The INQ was told, a known problem, with no end in sight. Yet affected customers have not been proactively informed about the issue, and when we questioned yesterday why our EDF smart meter, which is designed to take the guesswork out of billing, had left us with a debit of £320 over the winter, we were told that it is the responsibility of the customer to check if payment amounts are correct.
EDF has said the update only affected a small number of customers and that customers will still only be billed for what they are using.Read the full story on The Inquirer.
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