Customers of NatWest Bank, RBS and Ulster Bank trying to make purchases or payments in-store or online have endured a frustrating afternoon after the RBS payments system went down.
The company's Twitter helpline has been flooded with complaints from anxious and angry customers who have been turned down at the till. Customers have also had online payments declined, and even deposits.
One customer, Tom Capel, explained that online payments stop at the Verified by Visa stage:
Hi @NatWest_Help - trying to setup VBV but when submitting details, it reloads the screen and says they're incorrect. Is there an error?— Tom Capel (@tomcapel_) October 14, 2016
@NatWest_Help is there a problem with online payments using Visa Debit? Got money but being declined…— Neil (@neil_ashurst) October 14, 2016
Another NatWest customer, Richard Fenton, said that his debit card payment was turned down at a branch of Waterstones but that he was able to withdraw cash from a nearby ATM.
Are @NatWest_Help card payments down again?— Richard Fenton (@RichFenton) October 14, 2016
V3 contacted the RBS press office, which said that the problems began around 1pm today. The bank has not commented further, but will make a statement shortly.
The bank has acknowledged the problems in a Twitter post in the past few minutes:
We're aware of some issues with Debit Card payments and are working hard to fix them. Sorry and thanks for your patience.— NatWest (@NatWest_Help) October 14, 2016
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