EE has confirmed that it has stopped offering new Galaxy Note 7 phones to customers as part of the exchange programme and is instead offering a choice of other devices.
The firm told V3 in a statement that it will not run the exchange programme after increasing reports that even Note 7 replacements are catching fire and exploding.
“Following recent media reports of further Note 7 issues in the US and Canada, we have suspended Note 7 exchanges and are currently in direct contact with Samsung regarding next steps on the matter," EE said.
Customers will be offered the Samsung S7 Edge, or any other phone of their choice, based on using the value of the Note 7 to offset the cost of any other device, such as an iPhone 7.
Meanwhile, rival operator O2 has confirmed that the company is reviewing whether or not to keep offering the Galaxy Note 7 after US operators stopped offering it when replacement units caught fire and exploded.
The operator said: "Safety of our customers is of utmost importance for us. We have not been selling the Note 7 since Samsung advised O2 in September that there would be an exchange programme for the phone. We are currently in discussions with Samsung and reviewing our options."
We contacted Three, Vodafone and Carphone Warehouse for their position but received no reply at the time of publication.
However, the Galaxy Note 7 is currently listed as 'out of stock' on the Three website, although a customer service rep told us that this was owing to the original recall, and that it has not halted sales of the smartphone altogether.
Vodafone lists the handset as available for pre-order only, but an advisor told us that the firm is shipping handsets on a first come first served basis. Vodafone is apparently suffering a shortage of stock, given Samsung's initial UK recall.
US carriers AT&T and T-Mobile revealed over the weekend that they will no longer replace explosion-prone Galaxy Note 7 devices, while the latter said that it will halt all sales of the phone.
"While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note 7 and exchanges for replacement Note 7 devices," T-Mobile said on its website.
We'll update this story as soon as we hear more.
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