British Gas is planning to upgrade its Windows device estate to Windows 10 in 2017, according to the firm's UK IT director Ash Jokhoo.
Jokhoo explained to V3 that Windows 8.1 is currently in use on field devices used by engineers, but that this will eventually be upgraded as part of a company-wide update that will also include corporate users.
“We’ll be going with Windows 10 across the board but that will probably be next year,” he said.
However, Jokhoo said that the company is likely to push out the iOS 10 update to engineers using company-provided iPhone 5S handsets in the next couple of weeks.
“We have an MDM [mobile device management] platform with Vodafone AirWatch so we can control everything. We haven’t put iOS 10 out yet but it will probably be next week or the week after,” he said.
The iPhone 5S is the oldest of the iPhones that can be updated to iOS 10, and Jokhoo added that British Gas will have to reassess the phones provided to engineers in the field.
British Gas uses Windows Phone and the Nokia Lumia 650 for corporate staff.
Jokhoo explained that the company is looking at this in light of Microsoft’s decision to scale back its Windows Phone efforts and is in discussions with the company on how this will play out.
“We are talking with Microsoft to work through that,” he said.
Jokhoo added that having such a mixture of operating systems in use by different staff is very much part and parcel of business operations now, even for companies the size of British Gas.
“It’s very normal now. You have to be used to operating in that way. APIs allow you to just port everything for the device, so you don’t need to have just one platform that you use,” he explained.
Jokhoo was talking to V3 at a digital transformation event hosted by CA Technologies at which firms discussed how they approach the opportunities and challenges they now face.
This included professional cycling team Trek Segafredo, which explained that using data to improve riders’ performance is now crucial to success, as is using social media to interact with fans on platforms like Facebook and Twitter.
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