Software-based telephony firm 3CX has introduced the latest version of its namesake platform, which is claimed to reduce administration and maintenance tasks and offer improved security and ease of use.
Available from 11 July, 3CX v15 is the latest release of the open standard, software-based PBX platform designed to run on inexpensive x86 servers and which supports standard IP-based telephones.
Ongoing maintenance has been reduced to almost nothing, according to the firm, and many aspects of running a PBX have been automated, avoiding the need to move to an expensive public cloud service.
In fact, administrators can manage almost every aspect of the system with just a few mouse clicks, according to 3CX, with deployment taking as little as 15 minutes.
Meanwhile, security has been beefed up with support for automatic generation and management of SSL certificates, provisioning of phones via HTTPS, and encryption of voice traffic via the Secure Real-Time Transport protocol.
As well as IP deskphones, 3CX supports softphone client software for Mac, Windows, iOS and Android endpoints.
The platform can integrate with more applications out of the box by adding a scriptable interface that makes it easy to integrate with any CRM, contact centre or outbound call centre solution, according to 3CX.
It already integrates with commonly deployed business software tools such as Office 365, Microsoft Dynamics, SugarCRM, Salesforce and Zendesk.
"3CX v15 raises the bar on unified communications systems with zero admin, bulletproof security, integrated video conferencing, more application integrations and more," said 3CX chief executive Nick Galea.
3CX has also introduced a Free edition of the software with the latest release of the platform. This includes a licence allowing eight simultaneous calls, along with one year's maintenance, web conferencing for up to five participants, and support for a single SIP Trunk or Gateway connection to the wider public telephone network.
This edition is primarily aimed at small offices which can later upgrade to a more feature rich commercial edition as they grow.
3CX has relatively modest hardware requirements, and can run on anything from a system with an Intel Core i3 processor, 2GB of memory and a 30GB solid state drive. Exact requirements will depend on the number of simultaneous calls a customer expects to support.
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