Online web learning portal Learndirect has signed a seven-year deal with Trustmarque to run its day-to-day IT operations leaving it with more time to focus on its core digital offering.
The multi-million pound deal will see Trustmarque provide a range of support services to Learndirect covering desktop devices, and the infrastructure, network, applications and database used by the organisation.
It will also oversee service integration and management services to help Learndirect better manage relationships with IT suppliers.
Trustmarque will also take on 61 IT staff previously employed by Learndirect to understand how the firm operates from the beginning of the contract.
Ian Tufts, chief information officer of Learndirect, explained that the deal will help the business focus on its core offerings used by 20,000 people rather than getting bogged down in day-to-day IT issues.
“Our technology strategy is built around our ability to meet business outcomes, rather than simply being led by technology. At the same time, with thousands of people using our services every day, we need to guarantee great service availability,” he said.
“This arrangement allows Learndirect to better focus on improving the service we provide to our internal and external customers and driving the efficiency and effectiveness of our core business.”
Trustmarque CEO Scott Haddow echoed these thoughts. “Our aim is to help Learndirect simplify its IT environment, while delivering year-on-year improvements,” he said.
The strategy taken by Learndirect is being pursued by many other organisations that increasingly want to turn their technology attention, and budget, away from ‘keeping the lights on’ towards digital transformation.
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