Rackspace has extended its managed support services for customers using the Amazon Web Services (AWS) cloud platform to all markets outside the US, enabling customers in the UK to let Rackspace take care of their infrastructure.
Rackspace announced last year that it had entered into an agreement with AWS under which it can resell capacity on the AWS cloud to its own customers, and back this up with the firm's Fanatical Support service, which includes tools, expertise, application management and operational support.
This was initially available only to US customers from October, but Rackspace has since trained and recruited more AWS-certified engineers and has announced general availability of Fanatical Support for AWS beyond its teams in the UK, Hong Kong and Australia.
One UK business that has already signed up is mail order snack company Graze. The firm said in a statement that it will enable Graze to focus its internal team's time on tasks that deliver value to the business and help the firm use technology to further its goal of becoming the world's number one healthy snack brand.
"We needed to considerably reduce the amount of in-house man hours spent maintaining our IT infrastructure, and by adopting Fanatical Support for AWS we are looking forward to our IT team being able to focus on tasks that drive business value," said Graze chief information officer Tom Percival.
"We also expect to drive great developer efficiency due to the extensive roadmap of infrastructure improvements we'll be working on collaboratively."
As detailed previously, Fanatical Support for AWS offers two service levels: Navigator for customers that want to benefit from Rackspace's expertise but keep overall operational control; and Aviator for customers that are happy for Rackspace to fully manage their AWS environments.
For example, Navigator provides AWS accounts pre-configured with best practices for security and auditability, plus access to experts for onboarding and technical assistance.
Aviator provides certified AWS Architects to produce a custom architecture design, EC2 management and 24x7 response for all emergency-level customer requests.
"Many of the CIOs we speak to find it tough to justify spending precious budget on growing the internal IT team to provide the amount of man power and skills needed to run technology effectively," said James Cowe, director of AWS strategy and architecture at Rackspace.
"That's where managed cloud services like Fanatical Support for AWS can really help firms to reduce the overall cost and time spent maintaining IT infrastructure."
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