SAN FRANCISCO: Salesforce and Microsoft have announced plans to further extend their 18-month partnership, integrating core productivity tools like Skype and OneNote into the Salesforce platform.
The companies made the joint announcement at Salesforce's user event in San Francisco. Microsoft CEO Satya Nadella had his own Dreamforce keynote slot at the show, while Microsoft chairman John Thompson made a brief appearance during Salesforce chief Marc Benioff's opening keynote, showing the depth of the integration and partnership the former rivals have now achieved.
Microsoft was once a favourite for pot shots from Benioff and Microsoft did not exactly show much love for Salesforce with customer-stealing efforts among other tactics. But both firms have mellowed and realised that connectivity between their products is what will keep the current batch of customers happy.
"If you look at our industry, how is it going to succeed? It's only going to succeed if you can add value to our customers. Our customers are going to make choices that make the most sense for them, and they're not going to be homogenous choices," Nadella said at the event.
"They're going to use multiple platforms. It's incumbent on us, especially those of us who are platform vendors, to partner broadly and solve real pain points."
Nadella has continually shown since taking over Microsoft that he is willing to forge relationships with rivals, for example doing a deal with NetSuite earlier this year, and even taking the stage at Apple's latest iPhone launch last week.
The latest announcement covers four Microsoft and Salesforce product areas.
First, Skype for Business will integrate into the updated Salesforce Lightning platform. This means that Office 365 customers will be able to use Skype for Business - previously known as Lync - to create web meetings, see whether co-workers are online, chat and make voice or video calls all from Salesforce Lightning.
OneNote will also be available in Salesforce Lightning, so users will be able to associate notes with Salesforce records, and view and edit notes directly in OneNote from the Salesforce Lightning Experience.
However, all this integration will take time and the firms do not expect to release preview versions of the Skype or OneNote features in Salesforce until the second half of 2016.
The other two elements are Office 365 users being able to view and discover Salesforce content in Office Delve and the Salesforce1 mobile app for Windows 10. Availability is due in the second half of 2016 for these features.
The firms have already completed several other integration projects between their two product sets, including a Salesforce Mobile SDK for Windows and Power BI for Office 365 integration with Salesforce.
Users are told that their non-existent 'iPhoneID' is expiring soon
Expansion of SDK intended to expand Amazon Alexa ecosystem
Locky returns from a prolonged rest with two new variants
AMD lambasted over Radeon RX Vega pricing that will add an extra £100 to RX Vega 56 and 64 graphics cards
Company accused of failing to tell anyone that the launch prices were only introductory offers