O2 has been criticised by its customers, including business secretary Sajid Javid, after widespread outages on its networks over the Bank Holiday weekend.
O2 confirmed on Twitter on Monday that problems were occurring and that this was causing “intermittent access” for its customers.
We’re aware of isolated instances where some customers have intermittent access to our service. We’re investigating and will update ASAP— O2 in the UK (@O2) May 25, 2015
The company issued another update at around midnight saying that the problem was fixed but that it would monitor the incident to ensure nothing happened again.
We’ve minimised the intermittent network issue reported earlier and some customers have seen their service return. We continue to monitor.— O2 in the UK (@O2) May 26, 2015
O2 also confirmed on a status page that service "returned to normal at 23.35 yesterday".
"We apologise for any inconvenience caused to those customers affected and we will now begin a full investigation to identify the root cause," the firm said.
Customers flocked to Twitter during the downtime to complain. One notable complainer was business secretary and former culture secretary Sajid Javid.
No signal @O2. Please sort it out— Sajid Javid (@sajidjavid) May 25, 2015
Javid was in charge of the Department for Media, Culture and Sport when it brokered a deal with the mobile operators to improve phone signals in rural areas with £5bn of investment.
Some customers joked that the outage was simply O2's network enjoying the long weekend.
O2's signal has also taken the bank holiday off— Nick Bond ☯ (@NickBond_) May 25, 2015
The embarrassing outage comes as O2 goes through the process of being bought by Three for a cool £10.5bn, at the same time that BT hopes its £12.5bn deal for EE will be waved through by the competition authorities.
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