LAS VEGAS: Migrating to EMC's all-flash XtremIO storage service has allowed document management giant Xerox to overcome challenges arising from a 25 percent annual increase in its data, while also boosting productivity by 30 percent.
In a keynote at EMC World, Xerox vice president global service delivery Gary Tammaro revealed that the firm was forced to migrate its storage systems following unprecedented growth in the amount of data it was collecting.
"We have 15,000 service delivery professionals that deal with eight million service requests a year and 1.2 million devices supported on our network. Then we have 16 million end users globally and 12 global delivery centres dealing with all this," he said.
"Our data growth was 25 percent annually and our data centre wasn't keeping up, we were having issues with latency and all the usual nightmares you hear about."
He said the firm chose to implement EMC's XtremIO flash-based solution and has already seen positive results.
"We knew we needed to transform so at the end of 2013 we created a project team to see where the business was going and where we needed to go. In the end we decided to go with flash and the only solution we could come up with that would work was XtremIO in 2014," he said.
"From an IT perspective its changed our lives. We've seen a 30 percent improvement in productivity and 20 times faster response times. I haven't seen a senior incident escalation since October 2014."
The Xerox vice president said, while the firm's current XtremIO set-up is working well, continued growth in its data storage needs mean it will need to upgrade its data centre's capacity in the near future.
"Everyone is happier in the business right now, but what we need [EMC] to do is double the capacity," he said.
Tammaro's comments followed the unveiling of EMC's next-generation XtremIO 4.0 service.
XtremIO 4.0 offers a number of technical updates including a "breakthrough" 40TB X-Brick that offers twice the maximum capacity of previous XtremIO X-Bricks.
Xerox is one of many firms struggling with big data storage. Met Office chief information officer Charles Ewen said big data is one of the biggest challenges facing the organisation during a speech at Cloud Expo 2015 in March.
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