Apple iOS users have reacted with frustration to the recently issued iOS 8.3 update, claiming that it has stopped TouchID from working in the application store.
Some users have complained that since the update, released this week, they have been unable to use touch, or fingerprint access to the application store. The issue, naturally, is limited to those handsets that offer the TouchID authentication system.
The firm's discussion pages are full of frustrated users with comments dating back to 8 April. The complaint is essentially the same; that while TouchID works to access the phone from the main unlock screen, it is no longer offered as an authentication option when making app purchases.
"Touch ID still working in unlock screen, not asked in App Store," says the first post from a user who explains that they are running the new OS on the iPhone 6 Plus.
The issue, which V3's iPhone users have not experienced, prevents the TouchID option from showing to users, and instead offers password login.
"Post 8.3 update my Touch ID is working in unlock screen but I'm not being asked for my touch id in app/iTunes Store, just being asked to type in password. I didn't change any settings," complains another unlucky updater.
Some users have gained satisfaction by restarting their handsets, adjusting their settings, or performing a factory reset. Each of these options has worked for some of the users. It is possible that the best solution will be to wait for an official response from Apple.
Apple has some experience in this area, and last September it pulled the iOS 8.1 update after it stopped some users from establishing a mobile phone signal, and for interrupting the TouchID experience. Then it apologised and released the iOS 8.2 update.
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