A US judge has said that Apple should face a lawsuit over the recently uncovered iMessage problem that has affected people who dropped the iPhone for an Android alternative.
Reuters reports that US district Judge Lucy Koh has responded to a complaint from Adrienne Moore, a US resident who lost several messages after switching from iPhone to Android while remaining on the same Verizon tariff.
Judge Koh said that Moore is covered by local competition law, and that Apple should face up to the problem of the missing messages. Apple has attempted to deny this responsibility in court.
"Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should," the company said, according to the news agency.
Judge Koh disputed this assertion, saying that Moore should be able to pursue her complaint and that Apple failed to deliver the service that its customers expected.
"Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple's intentional acts have caused an actual breach or disruption of the contractual relationship," she said.
Apple has set up an iMessge deregistration page for former iPhone users who have experienced the loss of messages associated with a move from the Apple software.
V3 has asked Apple to comment on Judge Koh's decision.
Microsoft seizes control of phishing sites linked with Russian state hackers
Fitness trackers over-estimate the number of steps their users take, analysis of 67 research reports suggests
Everything we think we know about the imminent Apple iPhone 9, iPhone 11 and iPhone 11 Plus launches
All the latest rumours about Apple iPhone Displays, CPUs, launch dates and even prices
Nvidia brings Turing microarchitecture into the high-end gaming segment