Rackspace has announced an update of its Rackspace Private Cloud platform based on the OpenStack cloud computing framework, backed by an uptime guarantee whether customers deploy it in a Rackspace data centre or their own infrastructure.
The Private Cloud enhancements, available for Rackspace customers in the US now and set to roll out in the UK in October. They move is in line with the firm's strategy announced in July to position itself as the "managed cloud" company and differentiate itself from rivals by wrapping stronger support and services around its offerings.
Rackspace said the new Private Cloud version, based on the latest Icehouse release of the OpenStack platform, is now backed by expertise, services and guarantees, including a 99.99 percent uptime guarantee for availability of the OpenStack application programming interfaces (APIs).
This applies whether customers deploy Rackspace Private Cloud in their data centre, at Rackspace, or in both locations, and Rackspace pledged that customers will get account credits if the platform fails to meet the uptime guarantee.
Nigel Beighton, vice president of technology for Rackspace, said that OpenStack is maturing fast, which has enabled the firm to offer it in a package designed to scale out for enterprise production workloads.
"Today businesses don't want to be tied into proprietary systems that stifle innovation and agility, so the principles of an open source platform that is easy to implement, massively scalable and feature rich is increasingly attractive. The fact that we are also offering unprecedented API uptime guarantees for our private cloud is testament to our faith in the capability of the platform," he said.
Key features of the new Private Cloud release include Rackspace DevOps Automation Services to automate the process of deploying and scaling applications, while it now also supports the OpenStack Orchestration service (Heat) for provisioning infrastructure, services and applications.
Rackspace said this build also deploys OpenStack services using Linux containers, which allows customers to scale each service independently and perform seamless, in-place upgrades from one release to another.
The new offering is backed by the firm's Fanatical Support services, including 24x7 access to a team of experts, a dedicated account manager and an optional dedicated OpenStack engineer.
Also included is proactive monitoring and 100 percent network uptime guarantee when hosted in a Rackspace data centre.
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