Software firm Adobe has blamed an issue related to database maintenance for bringing down its Creative Cloud system for almost 24 hours earlier this week.
In response to a wave of complaints on Twitter from users trying to access the system, Adobe apologised for the incident and offered assurances that once fixed it would not happen again.
"We're currently experiencing an outage affecting user's ability to sign in to our services. We are working on a fix – stay tuned," the Adobe Customer Care Team wrote in a postng on the firm's blog.
"We know we let you down. We apologise and are working to ensure it doesn't happen again."
The glitch meant users of Photoshop, Illustrator and InDesign around the world could not access any cloud-based functions for almiost 24 hours during May 14.
"Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID," said a contrite Adobe.
"First, and most importantly, we want to apologise for this outage because we know how critical our services are to you and how disruptive it's been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again."
The event could prove damaging for Adobe, as it has increasingly been moving to an online delivery model for its applications, including tools such as InDesign that are relied upon by graphics professionals as well as many businesses.
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