EE has apologised for a network outage that began affecting its customers' 3G and 4G connections yesterday evening.
The problems started at around 7.30pm on Wednesday, and continued to affect some customers at the time of publishing on Thursday morning. While users continue to voice their dissatisfaction on Twitter, EE says the problem has now been fixed.
A statement from EE said: "Last night's technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service. We apologise for the inconvenience caused to those customers affected."
There seems to be some Gremlins in the system - we're aware of a network outage at the moment & working hard to fix. pic.twitter.com/MDQHO3vURY— EE (@EE) March 19, 2014
An EE spokesman told V3 that the outage affected a "single digit" percentage of customers, and advised anybody still experiencing problems to turn their handsets off and on again.
But customers are still sending a steady stream of tweets calling on EE to help, as many claim to still be experiencing problems with their 3G and 4G connections.
@EE Can I speak to the bear please?— Phil Gibson (@philgibson01) March 19, 2014
So still no @EE phone service. Please can I have it back for the weekend? Important Maid of Honour duties to fulfill!!— Karen Cross (@KazCrossy) March 20, 2014
EE now faces stiff competition from the UK's other major mobile network providers, all of which now offer 4G services. EE initially had a head start in the 4G race in late 2012, with rivals O2, Vodafone and Three only catching up through the middle and end of 2013. At last count, EE had two million customers using its 4G services.
The firm is now also offering tariffs for businesses looking to offer 4G services to workers on the move, although prices for this service remain fairly high for smaller companies with 4G aspirations.
Nonetheless, EE claims 75 percent of its SME customers have upgraded to 4G services, showing the service's increasing popularity.
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