Local government is struggling to keep up with the changing demands of its constituents, as a study finds that just a third of local authority websites are built with mobile devices in mind.
The figures, which come from public sector IT association Socitm's Better Connected study, also found that the majority of local government websites are also not properly accessible for people with disabilities. It found that just 26 percent of websites passed the accessibility assessment compared with 44 percent a year ago.
The study evaluates every local government website with several criteria in mind, including mobile access, ease of finding information about specific services and ease of access for the disabled.
Just 31 percent of sites achieved Socitm's Better Connected standard for mobile access, while around a third of total visits to local government websites are made from mobile devices.
Meanwhile, digital initiatives such as social media and mobile apps are on the rise, with links to social networking pages now present on 88 percent of local government homepages. There are now 69 first-party apps for local citizens, not including those developed in conjunction with a third-party platform.
The gulf between citizen behaviour and public sector digital initiatives have long been a source of concern for the government. Government Digital Services (GDS) is in the process of updating more than 2,000 government websites so they conform to a single standard, while also adding them all to the gov.uk domain. In the project's first year, 1.2 billion page views were recorded on government websites.
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