Children's charity Barnardos is streamlining its in-the-field note-taking process with Huddle Note in another example of how cloud computing tools are helping transform all manner of businesses processes.
With up to 15,000 volunteers in the field, Barnardos assistant director of Information Services Tom Rees told V3 that a secure means of keeping track of their activities is essential. While Rees estimates that only 500-1,000 volunteers will be assigned to take notes, the use of Huddle's cloud-based Note software – available via the web and as an iOS app – will allow the charity to take a more consistent approach to confidential note taking.
"We're working with vulnerable people to improve their lives so we need evidence to prove we're making a difference," he explained. Because of the nature of Barnardos' work with children and families in challenging situations, all notes must be written in the most secure manner possible.
Before Barnardos began using Huddle, it used much more basic methods of data-recording. "Our volunteers were not using laptops," Rees said. "Any method the volunteers were using had to be secure – some of them would be paper based, some of the volunteers would come in [to a Barnardos office] and write them up."
"We were doing it securely before, but we had to manage a number of different methods. Now we can be more confident going forward. It's flexible too, if we suddenly have a burst in the number of volunteers, we'll be able to support them."
Rees said Barnardos chose Huddle because it has already achieved pan-government accreditation, adding that its simple interface meant the rollout process – which began at the start of this year – was fairly trouble free.
"We want to ensure the volunteer has the maximum time to do the thing they're volunteering to do," he concluded. "Hopefully Huddle will enable that and after they've used it a couple of times it should be fairly straightforward."
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