Google and HP have postponed sales of the recently unveiled Chromebook 11 after reports that the charger unit overheats and damages the laptop.
Writing in a blog post, Google vice president for product management Caesar Sengupta said the firms were aware of the safety issues that had been raised and were working with industry bodies to decide how to proceed.
“Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use,” he said.
“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.”
He urged those with the device to stop using the charger sold with the device and use other chargers. “Customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product,” he said.
“In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories listed micro USB charger, for example one provided with a tablet or smartphone. We apologise for the inconvenience.”
The incident will be embarrassing for the firms as they try to push Chromebooks as easy, fun and multi-functional units to compete with Windows machines.
V3 recently reviewed the Chromebook 11 and awarded it four out of five stars, praising it for its solid yet lightweight build, bright display and low price points. However, our unit never suffered damage from its charging unit.
Resetting the telemetry circuits and associated boards brought the instrument back to operations mode
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