Microsoft has been forced to temporarily remove its Windows RT 8.1 update from the Windows Store just a few days after the Windows 8.1 release, following reports of problems experienced by users.
The firm is said to be working to fix the problem and has also posted a workaround that enables Surface users to reinstall the original code.
According to reports circulating on the web, some users of Windows RT devices have run into major issues when downloading and installing the 8.1 update for ARM-based Windows devices. Details are sketchy at present, but it appears that some users found that their device would not boot once the update was installed.
When contacted by V3 regarding the issue, Microsoft sent us the following statement:
"Microsoft is investigating a situation affecting a limited number of users updating their Windows RT devices to Windows RT 8.1. As a result, we have temporarily removed the Windows RT 8.1 update from the Windows Store. We are working to resolve the situation as quickly as possible and apologise for any inconvenience. We will provide updates as they become available."
However, it appears that in the interim, Microsoft has made available a recovery image for its own Surface RT device. This comprises the original Windows RT 8 code and comes with a PDF document containing instructions on how to install it onto the tablet using a USB memory stick.
At present, it is also unclear whether the issue is specific to Microsoft's Surface RT tablet, or whether it affects other devices running Windows RT. V3 contacted Dell to see if it was aware of any similar problems from users of its XPS 10 tablet, but a spokesperson said that there had been no reports of such issues.
If it turns out that the Windows 8.1 RT update is causing Microsoft's own tablet device to fail, it will be a further blow to the firm's credibility as it tries to stem falling sales of PCs among consumers tempted by rival devices such as Apple's iPad.
Cotton seedling freezes to death as Chang'e-4 shuts down for the Moon's 14-day lunar night
Fortnite easily out-earns PUBG, Assassin's Creed Odyssey and Red Dead Redemption 2 in 2018
Meteor showers as a service will be visible for about 100 kilometres in all directions
Saturn's rings only formed in the past 100 million years, suggests analysis of Cassini space probe data
New findings contradict conventional belief that Saturn's rings were formed along with the planet about 4.5 billion years ago