Staff at Berkshire Healthcare NHS Foundation Trust are using 4G services from EE to help them work more efficiently when out and about, with the organisation saying it will never go back to 3G as a result.
EE said that the Trust was one of its newest customers in its results on Wednesday, as it announced that its network now boasts coverage across 60 percent of the UK and has 687,000 customers.
V3 contacted the Trust for more insight on how it is using the services, and technology lead Bill Johnston explained that it had purchased 50 MiFi devices for mobile staff to use when visiting patients across the county.
“With 3G we had increasing problems with connectivity. It could drop off inside a home, the speeds were slow and in some rural areas it would just disappear, so we thought we would give 4G a go and see what it was like,” he said.
“The improvements have been really good, with speeds up tenfold and coverage has improved too. It means staff can do far more out in the field, such as accessing data and uploading forms, rather than having to keep heading back to the office.”
Johnston said the organisation is now considering pushing this out to other mobile working staff in order to continue to improve the cost and efficiency of its mobile services.
“The cost is almost no different to 3G but it’s really helping us improve patient care in the community and making sure nurses have more time to spend with people and less time sat in cars or offices is our primary goal,” he said. “There’s no point having 3G when 4G is about.”
He also said that choosing EE had been obvious due to the delay from Vodafone and O2. “We could have waited for other providers to get up to speed but that could have been a year or so before they had come to Berkshire and EE was already in place in areas like Slough and Windsor, so it was the obvious choice,” he said.
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