The National Fraud Authority (NFA) suffered an IT fault that resulted in a backlog of almost 2,500 unprocessed fraud reports over a nine-month period.
In a statement, the minister of state for crime prevention Jeremy Browne said that the reports submitted to Action Fraud, which deals with both fraud and internet crimes, are now being dealt with and that those affected will receive apologies from the authority. The affected articles, which make up 1.3 percent of all fraud reports, were submitted between November 2012 and July 2013.
In addition to the people whose reports were not dealt with, the problem caused further issues for the Office of National Statistics, Browne explained. "This issue came to light too late to notify the Office for National Statistics for inclusion in Crime in England and Wales for the year ending March 2013, published today," he said.
Browne made it clear that no data had been lost or compromised as a result of the fault, and that the problem has since been fixed.
He continued: "Although the levels of total police recorded crime and fraud would be affected by this issue, the annual percentage change for total police recorded crime and for fraud would be unaffected."
The Home Office told V3 that the problem was caused by some fraud reports being sent to a secure data facility instead of the National Fraud Intelligence Bureau. It declined to give details on the technology system in use.
Action Fraud covers all fraud reports from individuals to large corporations, and works alongside the City of London Police and the National Fraud Intelligence Bureau (NFIB).
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