Oracle has revealed the latest release of its Service Cloud customer service application, which has been designed specifically for the iPad.
Oracle Service Cloud combines the firm's RightNow technologies with a RightNow Mobile Agent App, which will allow customer service agents to respond to customer requests while on the go.
David Vap, group vice president for product development at Oracle, said: "The new release of Oracle Service Cloud with Oracle RightNow Mobile Agent App specifically addresses and solves important pain points for the mobile employee.
"Organisations will get increased efficiency through untethered access to real-time, up-to-date contact records and service history information, ensuring interactions with customers are timely, relevant and engaging."
The client app features offline caching, so users can access client information even when disconnected from the internet. Oracle said managers would also be able to access reports on contact centre performance.
The Oracle RightNow Mobile Agent App has been built from the firm's Fusion Tap product, released in October to bring native support for Oracle's cloud applications to the iPad.
Oracle acquired RightNow for $1.5bn in October 2011 to expand its customer relationship management (CRM) offerings in the cloud.
Oracle said a number of other updates had been made to its Service Cloud besides the introduction of the RightNow Mobile Agent App, including an update to its Customer Portal. The update will allow Service Cloud users to access the portal from any mobile device.
The RightNow Customer Portal is one of the products included in the Service Now application, providing organisations with an out-of-the-box customer service experience that can be customised according to each individual brand.
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