The Royal Bank of Scotland (RBS) is still a customer of CA Technologies, despite the software failure that downed its systems last year, the firm has revealed to V3.
CA has stayed tight-lipped over the situation, which saw its CA-7 automation software blamed for failures at RBS that left millions of customers unable to access their funds, costing the bank £125m to fix and leading to RBS allegedly considering suing the software firm.
In April, the Financial Conduct Authority (FCA) revealed that it would be carrying out its own investigation into the failures, which could lead to more financial penalties for the bank. However, Jacqueline de Rojas, general manager for CA in the UK and Ireland, said that despite all these issues, RBS is “absolutely” still working with CA.
“I love working with RBS,” she told V3.
Since the glitches occurred, it has become apparent that RBS rather than CA could be at fault for the problem. According to reports that surfaced last year, the errors might have been down to an inexperienced IT worker dealing incorrectly with a failed update to CA-7, rather than an issue with the CA software itself.
While de Rojas declined to comment specifically on RBS’ handling of the technology, she implied that several factors were the cause of the software failure.
“I would say when everything is washed up, and you have full visibility of it, what you’ll find is that it’s not that black and white,” she said. “It’s probably one of the most complex environments in the world and banking is anyway. I would say that it’s pretty difficult to keep a business like that with all of its history in straight lines.”
Rather than waiting for calls from other concerned CA customers, De Rojas said the firm proactively contacted its users after the RBS IT failures to reassure them about their own systems.
“The calls we made out were to assure our customers that it was a specific problem to the Ulster Bank platform,” she noted. “We’re always going to have customer issues because we’re in that business.”
V3 contacted RBS about its use of CA products, but the bank declined to comment.
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