Salesforce has added new capabilities to its Chatter business collaboration platform, giving business users instant access to content and expertise they need in their professional jobs.
Chatter Topics will be offered to customers as an add-on capability, and will analyse and categorise structured and unstructured information within Salesforce, and then seamlessly connect related experts, files, groups and other information, all on a single topic page.
New employees will also be able to use the new Topics tool to discover topic pages and groups to help them become productive within a few hours.
Meanwhile, Chatter Expertise is a capability that will be added to the core Chatter product and will allow employees to identify experts on a subject in real time, whether it is a product developer or a business analyst.
"Serendipity is not a strategy for connecting employees with the right information and experts," said Nasi Jazayeri, EVP of Salesforce Chatter.
"Social intelligence in Chatter gives enterprises unmatched ability to unlock their internal knowledge base and deliver new levels of collaboration and productivity."
Chatter, first released in 2010, competes with the likes of Yammer, Jive and Moxie Software in the enterprise social networking space.
Chatter gives employees access real-time information about what is happening in their company, and encourages them to share status updates, comments, documents and photos.
Chatter Topics is now available in pilot and is currently scheduled to be generally available the second half of 2013. The pricing for Topics will be announced upon generally availability.
Salesforce could not confirm when Chatter Expertise would be natively integrated with the platform.
The new capabilities follow the refresh Salesforce made to its mobile version of Chatter.
Only a few weeks ago Salesforce launched new iOS and Android applications that offer Chatter users more integration with Salesforce customer relationship management (CRM) data, so they can edit customer accounts and cases stored within Salesforce while on-the-go.
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