O2 has announced it has ditched network kit from Ericsson after it was found to be responsible for the network outages that twice blighted its services this year.
The firm suffered a second outage last week that left some two million customers without call or data services for over 24 hours. It also suffered a major outage in July that led to the firm compensating its customers.
Thie latest outage led to widespread anger from customers who said they would consider moving to a rival network and wanted yet more compensation for the disruption.
In an effort to try and rebuild customer loyalty O2 said that it stopped using kit from Ericsson used for its Central User Database (CUD), where the two faults occurred.
O2 explained to V3 that the CUD is used to connect customers' SIMs onto its network, in order for customers to get mobile signal on their phones.
"We are not prepared to risk this happening to our customers for a third time and are implementing a proven alternative solution," said Derek McManus, O2's chief operating officer, in a blog post.
Ericsson told V3 that although it was not providing this technology any more, it was still the supplier for the new system O2 would be using.
"O2 are moving to classic HLR [home location registry] which Ericsson has provided for many years in the network and continues to do so," a spokesperson said.
McManus also said the firm will be paying around £10m to make this transition.
Although the firm will be hoping this reassures customers of its commitment to its network it seems odd it has to spend more money with Ericsson, despite the firm's kit being held responsible for the outages.
The firm is also setting up a new Service Experience Team with the aim of ensuring customers remain satisfied with O2.
"While we recognise that we have dented the confidence and trust of some of our customers, I hope this plan will demonstrate our commitment to rebuilding that trust," added McManus.
"We will not rest until we have cemented the stability of our network and can deliver the level of service customers have come to expect of us over the last 10 years."
The issues come as O2's rival EE prepares to rollout 4G networks on its existing 2G spectrum, which could well entice customers to jump ship to the operator to take advantage of the services.
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