Compuware has rolled out a set of IT management tools that help firms track and analyse the performance of web applications and online transactions.
The company said that its APM for Mainframes tool would allow firms to track activity of web-base transactions and requests through mainframe systems, while the Outage Analyser tool will provide mapping and analysis services for tracking application downtime and outages.
Jeff Loeb, vice president of marketing for Compuware's APM business unit told V3 that the releases were part of an effort by the company to provide businesses with insight in areas where typical monitoring tools have blind spots.
Loeb explained that for many companies, the mainframe was a "black box" in which operations could not be viewed and possible conflicts were not easily identified.
"If you look across the entire application deliver chain, mainframes used to be more in the back office," Loeb said.
"What is happening in today's environment is systems of engagement are moving out into the mobile devices."
The company hopes that by adding the ability to view transaction activity within the database, firms will be better able to see possible performance issues and make better use of their mainframe hardware. Early test deployments have found that in some cases customers are able to trim weeks off the troubleshooting process.
Additionally, Compuware hopes that it will be able to speed up the process of analysing crashes and service outages for cloud computing platforms. The Outage Analyser service will combine the company's global network of monitoring stations to provide alerts one various outages caused by downtime in social networks or third-party service providers.
Loeb said that the service would become an essential tool for cloud application providers as their products become more reliant on outside services for features and interoperability. He estimated that in many cases, applications will rely on 12 or more outside hosts.
"What we are able to do is pull it all together in a big data platform," he explained.
"We are able to apply our algorithm in near real-time to identify these outages and then display them."
Compuware plans to provide the Outage Analyser as a free tool for customers as well as an additional feature for the company's upcoming premium service updates.
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