SAP has come under increased pressure from its customer base to both simplify its software licensing policies and make them cheaper.
According to research from the UK and Ireland User Group, 95 percent of SAP users believe the firm's licensing policies are too complicated, with a large majority of them calling for SAP to also make its price list public.
"The cost of SAP licensing is a concern for organisations as budgets are getting cut and they are being put under pressure to make sure they are as lean and efficient as can be," said Philip Adams, UK and Ireland SAP User Group vice chairman, in an interview with V3.
"As SAP gets more products with acquisitions like Sybase, the licensing policies appear more complex."
"Transparency is also a big concern in how now products are licensed. If customers move to the cloud or mobile technologies, they want to see a clear migration path. There is a perception that licensing is complex."
The survey questioned 336 SAP users in 150 organisations throughout the UK and Ireland.
According to Adams, SAP has acknowledged the concerns customers have over licensing and is working with its User Group Executive Network to try and improve its policies.
SAP has now put a Licence Charter together to better explain its licensing policies and has recently been holding frequent meetings with different SAP User Groups to hear customer feedback on the charter, said Adams.
The licensing issues experienced by customers were first raised last year at the User Group's annual conference in Birmingham.
Tim Noble, SAP UK and Ireland managing director, reiterated the fact that the firm is trying hard to address customers' licence troubles.
"We acknowledge the results of this survey and are continuing to address some of the perceived complexities around SAP's software licensing through a number of measures," he said.
"These include standardising our terms and conditions globally so that the same licensing terms apply, no matter which country our customers reside, as well as publishing our software rights online for all SAP products and services - including the full Sybase suite."
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