Scores of V3 readers have voiced their anger with O2 over the network outage that has left thousands without access to voice and data services for almost 24 hours.
Numerous readers left comments on our article detailing the outage complaining that it has affected their ability to conduct businesses, with many threatening to move to another provider.
"I rely on my mobile to get me instant access to and from my clients. After the debacle with BlackBerry last year I changed my phone to an iPhone and now it's my provider that lets me down and costs me money in lost business," said one reader, called Nick Farmer.
"Do they let me know? Do they fairy cakes. Do they apologise? Do they hell. In this day and age how the hell can this happen? Where are the backups? Do we deserve more or do we just vote with our feet and leave or do we just do the British thing and put up with it?
"I sure as hell know what I am going to do... complain like hell and get my monthly charge dismissed for a start."
Another, called Carmel Harrison, said that the outage was causing major headaches as she tries to run her business and wanted a refund from O2.
"I depend on the phone for business and shall be expecting at least a day's apportionment of service contract fee to be reimbursed without me asking for it again."
One said the outage had impacted potential job offers: "Waiting for call from work to let me know how much redundancy I'm getting and from agencies regarding new jobs."
These were just a handful of numerous similar comments left by readers. V3 contacted O2 to ask whether or not customers could expect refunds but had received no reply at time of publication.
O2 has said it has fixed the 2G network, used for voice calls, while 3G services should return during the day, with the firm suggesting customers switch their devices on and off again in order to kick start the services into life.
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