Managers at RBS are reportedly considering suing software supplier CA Technologies over the on-going disruption to its processing systems that have left millions of customers struggling to access their funds.
According to The Financial Times, managers at RBS are blaming the problems on updates to its CA-7 automation software, supplied by CA.
The paper cited two unnamed sources with knowledge of the on-going crisis at RBS, who said there was a significant chance that RBS would sue.
CA had not responded to requests for comment at the time of publication.
However, finding the root cause of the problem – and who to blame for the outage – will be a complex undertaking, warned Angela Eager, an analyst with TechMarketView.
“The problem could have been caused by the software, or by the specifics of the upgrade work and how it was executed. Untying that knot will not be easy,” she said.
RBS has been forced to extend opening hours at around 1,200 of its NatWest branches and double the number of call centre staff, as it struggles to cope with the outage.
It has said that the original technical issue has been resolved, but the clean-up operation is continuing.
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