Mozilla has confirmed that it is struggling to find a way to fix a critical bug that causes its Firefox web browser to crash when attempting to watch videos with Flash Player.
The company told users that it was still working to diagnose the bug but gave no details regarding the when users could expect to see fix in statement sent to V3 on Monday.
"Some Firefox users on Windows Vista and Windows 7 are experiencing problems when viewing videos in Adobe Flash Player 11.3, released on June 8, 2012. Firefox and/or Flash Player may crash or not load videos using Flash Player, or videos may not display correctly," a Mozilla spokesman told V3.
"Adobe and Mozilla are working closely to diagnose and address these issues."
The problem affects people using Firefox on Windows Vista and Windows 7 and began after Mozilla released its latest Firefox software upgrade on 8 June.
The company has since put up a temporary guide listing solutions that will let users get round the problem while the company works on a more permanent fix.
"Firefox users experiencing problems viewing videos in Flash Player should try the workarounds listed in this help article," Mozilla said in the statement.
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