The Internet Corporation for Assigned Names and Numbers (Icann), which oversees the registration of internet addresses, has offered to pay back $350m in applications fees to firms that wish to withdraw from the botched attempt to offer brand-name gTLDs.
Icann said that in recognition of the inconvenience caused by the suspension of its new gTLD application system, it would give a full refund for any applicants that now wanted to withdraw.
“We recognise that this represents an increase of only $5,000 over the refund that withdrawing applicants would otherwise receive, but we believe it is an important part of fulfilling our commitment to treat applicants fairly,” Icann said in a statement.
Icann has said it aims to have notified all applicants affected by the glitch by the end of Tuesday.
It then hopes to re-open the application process.
More than 2,000 organisations applied for the new gTLDs, which will give them the chance to own generic domain names, such as .pepsi or .london. Icann generated $350m in fees for those applications.
But Icann has been wary of the potential conflicts its new system can create, where firms trade under the same name in different parts of the world with legal experts also warning this could cause headaches for companies.
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