Apple is believed to be conducting an investigation following reports of Wi-Fi connectivity issues with its latest iPad models.
Apple news site 9to5Mac has obtained an internal document said to be directed at technicians in US Apple Store locations.
The document instructs staff to retain iPads brought in with Wi-Fi performance issues and deliver them to Apple.
According to the document, the company is looking into reports that the Wi-Fi-only versions of the new iPad are prone to dropped connections and slow Wi-Fi speeds as well as an inability to spot nearby networks.
The posting does not mention issued with the 4G-equipped models and no specific colour or capacity was mentioned. The posting does not mention any systems sold outside of the US.
Apple's support forum also contains a number of threads discussing such problems. Users are reporting connection issues including the inability to connect with home networks, weak signal strength and slow connection speeds.
The issues come amidst what has been an otherwise solid rollout for the new iPad. Apple moved more than three million units in its first weekend of sales and the company was recently praised by Consumer Reports, which lists the iPad as the best tablet on the market.
The company has had to deal with a few hiccups, however.
Early reports suggested that during heavy use the iPad's casing can become uncomfortably hot, and Apple recently had to launch a refund programme in Australia, where the iPad's 4G hardware is unable to connect with local networks.
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