Orange apologises for 3G network outage

Orange has apologised to customers for a Thursday's network glitches that left scores of users without access to key data services including 3G access.

Disgruntled users took to Twitter to complain about the outage, which the firm claims it has since fixed.

Orange blamed the outage on a change it made to its network, explaining only a small number of users were affected.

"We can confirm that our mobile data network is now fully restored. The issue stemmed from a configuration change made earlier this afternoon," the firm said.

"Orange customers who had an existing data session did not lose their connection and were able to continue as normal but a small number experienced issues in making new connections. We would like to apologise to customers who have experienced problems with their data services."

V3 asked Everything Everywhere, Orange's parent company, for more information on the locations affected by the outage and which specific services were affected, but had received no reply at time of publication.

Customers on T-Mobile, which is one of half of the Everything Everywhere merger alongside Orange, appear not to have been affected by the issue, despite the two firms' networks being merged to help improve coverage and reduce duplication of network infrastructure assets.

The outage comes in the same week that Facebook was also forced to apologise to users across Europe for an issue that knocked the site offline for several hours on Wednesday morning, although the firm has not explained what caused the incident.

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