Sage has fleshed out its cloud computing services offerings and revealed a software-as-a-service customer relationship management (CRM) suite, hosted by Rackspace and running the latest version of Sage CRM 7.1.
Sage previously had a cloud-based CRM offering, called SageCRM.com, but this has now been re-architectured and moved to the latest version of the Rackspace platform. The suite has been renamed CRM Cloud in order to reflect the change.
"The Rackspace hybrid model means that customer data can be hosted in a private cloud while we use the public cloud for computing power," said Lorcan Malone, Sage CRM general manager.
"With our previous cloud CRM offering, SageCRM.com, we also used Rackspace technology, but then we were given dedicated servers so we were limited by infrastructure. Now customers can enjoy more scalability and economies of scale," Malone added.
Sage CRM Cloud will initially be available in two versions, with a Professional offering for enterprises and an Essentials edition for small and medium-sized business (SMBs).
Malone said the new Rackspace hosting platform will allow Sage to offer CRM Cloud at a lower price to small businesses.
Sage CRM Cloud Essentials is priced at £20 per user per month, while the Professional version costs £40 per user per month.
The new cloud offering is based on the latest version of Sage CRM 7.1 and so, unlike SageCRM.com, will run on iPhones and Android devices.
The suite's capabilities include contact management, multi-channel campaign management, mobile access to business analytics and reporting, and customisation capabilities.
Sage now boasts a number of cloud business solutions, such as SagePay and Sage One, as well as managed services such as Sage SalesLogix Cloud.
The SalesLogix Cloud was released last September and is a cloud-based customer relationship management (CRM) offering built on Amazon Web Services infrastructure and targeted at the mid-market.
Malone said Sage plans to integrate its cloud portfolio in the future.
"Over time, we plan to integrate our cloud products. We will step up the integration between Sage CRM Cloud and Sage 50. There is a natural link between systems that will develop over time."
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