SAP customers can now log requests for product improvements in a new portal called the Idea Place.
The portal has been launched by SAP as part of a wider Continuous Improvement programme which aims to give SAP users more of a say in the company's product development.
SAP UK and Ireland User Group chief executive Craig Dale explained that customers can use Idea Place to post improvement requests, which will be acted on if they are supported by at least five other customers.
"It's customer driven, so the improvement requests will be ranked on votes and the number of customers supporting it," he said.
"At least five customers have to commit to using the improved product once it becomes live as SAP obviously doesn't want to spend development hours when the changes are not going to be used."
SAP customers had previously made requests for product improvements through the Service Marketplace, but Dale acknowledged that the process was not effective and that requests often disappeared down a "black hole".
"Development requests were entered but SAP didn't know where the requests were, and each request had to be signed off by a group chair from the SAP user group," said Dale.
Product development requests that used to take one to three years to get delivered will now be delivered within nine months, according to SAP.
A pilot of the system in Germany saw five user-requested changes made to the customer relationship management product within six months, Dale said.
"Through having more defined selection criteria we hope to provide members with greater transparency of the process, more timely communication and added value," he explained.
The next SAP User Group conference in the UK will take place in Birmingham at the end of November.
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