Remote access firm LogMeIn is adding support for Android-based tablet devices to its platform with a release of its LogMeIn Rescue service for IT helpdesk staff and a preview build of the LogMeIn Ignition remote access client app, both designed with these devices in mind.
The new release of LogMeIn Rescue adds Android tablets as a target platform for LogMeIn Rescue's mobile add-on, which enables helpdesk staff to remotely support end users.
Two versions of the tool are available: a business version designed for IT departments and a version for mobile operators offering greater functionality.
Both provide a diagnostic dashboard displaying information on the target device, plus the ability to transfer files and a chat tool offering two-way communication with the user asking for help.
However, only the mobile operator version includes the ability for a support technician to remotely view a user's screen and take control of the device to fix problems.
The new release helps businesses and IT service providers looking for ways to support the growing number of Android-based devices entering the workplace. The LogMeIn Rescue agent is even being pre-installed by some device makers, according to the firm.
"Mobile operators and device manufacturers want to make sure their customers have the absolute best experience with their Android smartphones and tablets, and good, fast support is a critical part of keeping those customers happy," said LogMeIn vice president of support products Lee Weiner.
LogMeIn Rescue already supports Apple's iPhone and iPad, BlackBerry, Symbian and Windows Mobile devices, plus Macs and Windows PCs.
Meanwhile, LogMeIn is also demonstrating at Mobile World Congress a preview of LogMeIn Ignition running on Motorola's Xoom tablet, which runs the Android 3.0 Honeycomb software.
Ignition is a client for LogMeIn's remote access service, enabling tablet users to remotely access and control PC or Mac systems that have the LogMeIn host software installed.
"Our goal is simple: provide LogMeIn users with the freedom to access their entire digital world from virtually anywhere," said LogMeIn vice president for access and management Andrew Burton.
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