Network monitoring firm NetEvidence has announced an update to its Highlight network and application monitoring tool designed to provide better insight into the quality of VoIP calls.
The cloud-hosted service allows providers offering VoIP technology to demonstrate the quality of calls customers can expect, and allow end users to monitor and evaluate call quality over time.
NetEvidence operations director Andy Scutt said that Highlight gives end users the confidence to switch to VoIP as it becomes increasingly popular among businesses.
"It can be hard to tell what the quality of a VoIP call is going to be before you deploy the technology on a network, and it's important for firms to be able to see this before they carry out expensive network upgrades," he said.
"We are seeing a lot of large enterprises looking at VoIP as the cost savings could be significant, and some deployments have already taken place among firms that use this product."
Highlight uses a Mean Opinion Score (MOS) scoring system based on the International Telecommunication Union test for measuring the quality of a voice call.
It then uses the MOS data to create graphical and text-based reports designed to give users quick and easy analysis of their networks, including spotting any problems that may have arisen, and this can be backdated for up to a year.
Scutt added that the system can be set to warn companies if their MOS target levels are going to be breached when changes occur on the network that may affect the quality of VoIP calls.
"Networks are evolving all the time as people roll out applications without any thought of how it may impact the network. With Highlight we can set alerts on thresholds for the MOS score to make staff aware of issues that may arise," he said.
The service is free to customers already using the Highlight platform and is available now.
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