Intuit has said it will refund users of its MacInTax tax preparation software if they end up being penalised by their tax office due to a glitch in the package.
But the financial software supplier claims that nobody has complained so far about the problem, which affects only about one per cent of its tax software users. The bug, it attests, is limited to users who file their tax returns electronically using the Apple Macintosh platform.
Jacqueline Maartense, Intuit?s UK managing director, said a problem arose if users changed information in their tax return form, after having signed it off. The package issued no warning that they had to save the changes they had made, but if they did not do so, they would end up sending the unchanged form.
?This only affects electronic filers, but Intuit has a 100 per cent satisfaction guarantee, so if a customer suffers penalties as a result, we have offered to pay. But, we don?t expect it to be a big liability because it doesn?t affect many users,? Maartense said.
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