European service providers are building up their offshore capabilities, with both large and medium-sized players establishing themselves in locations including India, eastern Europe, and South America.
According to a new IDC study, the trend is fuelled by the need to compete more effectively with offshore-based and global service providers such as Tata Consultancy Services, Wipro, IBM and Accenture.
The report noted that European service providers still have a lower share of their workforce offshore than their US and Asian competitors, but that the picture is changing.
Although some customers are still wary of offshoring, service providers have taken a strategic approach and are increasing their offshore presence to stay in touch with competitors.
"The European business community is part of the global economy and it would be strange if it did not expect its own suppliers to be global. The financial sector, manufacturing and utilities lead the way," said Mette Ahorlu, senior analyst at IDC's European Services Group.
"European service providers have been quick to see the way ahead and we believe that their ability to combine their intimate understanding of local European markets and customers with a global delivery model will give them a competitive advantage."
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