Services information provider Scoot has chosen Royalblue helpdesk software to kickstart its IT management and to provide the means to impose standards at the desktop.
Scoot is a fast growing freephone goods and services information provider with 600 users in 11 service centres.
The company has developed nearly all its own front office software because traditional CTI packages were not as versatile as Scoot required. Its rapid growth has meant the IT infrastructure grew in an unstructured way and there was an urgent need to not only support software but to bring accountability to IT.
Helpdesk manager David Harrison said: "Departments have a degree of freedom about what they put on the desktop, but we are encouraging standardisation.
We issue guidelines and anything that goes outside them has to get our approval."
Scoot believes it could not have achieved this without the Royalblue asset register and inventory tracking system. According to Harrison, Royalblue is helping the company identify training needs, an important issue with bespoke development.
Due to go live on 8th June, Harrison expects the number of calls to settle at between 80 to 100 per day, "after the initial rush". The helpdesk will also provide second level support to its new sites in Belgium and Holland.
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